{"id":646,"date":"2026-06-30T05:23:21","date_gmt":"2026-06-30T05:23:21","guid":{"rendered":"https:\/\/devcapfive.com\/touche\/?page_id=646"},"modified":"2026-06-30T05:30:05","modified_gmt":"2026-06-30T05:30:05","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/devcapfive.com\/touche\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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PRIVACY POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Touch\u00e9 Flooring is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.<\/p>

This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data when using our website or contacting us.<\/p>

Who We Are<\/strong><\/p>

Touch\u00e9 Flooring provides wood floor sanding, restoration, repairs and flooring services throughout London, Essex, Surrey, Kent and Hertfordshire.<\/p>

For the purposes of data protection legislation, Touch\u00e9 Flooring is the Data Controller responsible for the personal information collected through this website.<\/p>

If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact page.<\/p>

Information We Collect<\/strong><\/p>

We may collect and process the following information:<\/p>

Information You Provide<\/strong><\/p>

When you submit an enquiry, request a quotation or contact us, we may collect:<\/p>

  • Name<\/li>
  • Email address<\/li>
  • Telephone number<\/li>
  • Property address or postcode<\/li>
  • Details about your flooring project<\/li>
  • Photographs you upload<\/li>
  • Any information included within correspondence<\/li><\/ul>

    Information Collected Automatically<\/strong><\/p>

    When you visit our website, certain information may be collected automatically, including:<\/p>

    • IP address<\/li>
    • Browser type and version<\/li>
    • Device information<\/li>
    • Pages visited<\/li>
    • Time spent on pages<\/li>
    • Website interactions<\/li>
    • Referral source<\/li><\/ul>

      This information helps us improve website performance and user experience.<\/p>

      How We Use Your Information<\/strong><\/p>

      We use your personal information to:<\/p>

      • Respond to enquiries<\/li>
      • Provide quotations and project information<\/li>
      • Arrange consultations and site visits<\/li>
      • Deliver requested services<\/li>
      • Improve our website and customer experience<\/li>
      • Monitor website performance<\/li>
      • Comply with legal obligations<\/li><\/ul>

        We will only use your information where we have a lawful basis for doing so.<\/p>

        Marketing Communications<\/strong><\/p>

        If you contact us regarding our services, we may occasionally send relevant information relating to your enquiry.<\/p>

        We will never sell your personal information to third parties.<\/p>

        Where marketing communications are sent, you will always have the option to unsubscribe.<\/p>

        How Long We Keep Your Information<\/strong><\/p>

        We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or regulatory requirements.<\/p>

        When information is no longer required, it is securely deleted or anonymised.<\/p>

        Sharing Your Information<\/strong><\/p>

        We may share information with trusted third-party service providers where necessary for the operation of our business, including:<\/p>

        • Website hosting providers<\/li>
        • Email service providers<\/li>
        • Customer relationship management systems<\/li>
        • Analytics providers<\/li>
        • Payment and accounting providers<\/li><\/ul>

          All third-party providers are required to protect your information and process it in accordance with applicable data protection laws.<\/p>

          We do not sell personal data to third parties.<\/p>

          Website Analytics<\/strong><\/p>

          We may use website analytics tools such as:<\/p>

          • Google Analytics<\/li>
          • Google Search Console<\/li><\/ul>

            These tools help us understand how visitors use our website and identify opportunities to improve performance and usability.<\/p>

            Information collected is typically anonymised and used for statistical purposes.<\/p>

            Your Rights<\/strong><\/p>

            Under UK data protection legislation, you have the right to:<\/p>

            • Access the personal data we hold about you<\/li>
            • Request correction of inaccurate information<\/li>
            • Request deletion of your personal data<\/li>
            • Restrict or object to certain processing activities<\/li>
            • Request transfer of your data where applicable<\/li>
            • Withdraw consent where consent has been provided<\/li><\/ul>

              To exercise any of these rights, please contact us.<\/p>

              You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).<\/p>

              Data Security<\/strong><\/p>

              We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.<\/p>

              While we take reasonable precautions, no online transmission or storage system can be guaranteed as completely secure.<\/p>

              Third-Party Websites<\/strong><\/p>

              Our website may contain links to third-party websites.<\/p>

              We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              PRIVACY POLICY Touch\u00e9 Flooring is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data when using our website or contacting us. Who We Are Touch\u00e9 Flooring provides […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-646","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/pages\/646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/comments?post=646"}],"version-history":[{"count":4,"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/pages\/646\/revisions"}],"predecessor-version":[{"id":653,"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/pages\/646\/revisions\/653"}],"wp:attachment":[{"href":"https:\/\/devcapfive.com\/touche\/wp-json\/wp\/v2\/media?parent=646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}