Touché Flooring is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data when using our website or contacting us.
Who We Are
Touché Flooring provides wood floor sanding, restoration, repairs and flooring services throughout London, Essex, Surrey, Kent and Hertfordshire.
For the purposes of data protection legislation, Touché Flooring is the Data Controller responsible for the personal information collected through this website.
If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact page.
Information We Collect
We may collect and process the following information:
Information You Provide
When you submit an enquiry, request a quotation or contact us, we may collect:
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
This information helps us improve website performance and user experience.
How We Use Your Information
We use your personal information to:
We will only use your information where we have a lawful basis for doing so.
Marketing Communications
If you contact us regarding our services, we may occasionally send relevant information relating to your enquiry.
We will never sell your personal information to third parties.
Where marketing communications are sent, you will always have the option to unsubscribe.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or regulatory requirements.
When information is no longer required, it is securely deleted or anonymised.
Sharing Your Information
We may share information with trusted third-party service providers where necessary for the operation of our business, including:
All third-party providers are required to protect your information and process it in accordance with applicable data protection laws.
We do not sell personal data to third parties.
Website Analytics
We may use website analytics tools such as:
These tools help us understand how visitors use our website and identify opportunities to improve performance and usability.
Information collected is typically anonymised and used for statistical purposes.
Your Rights
Under UK data protection legislation, you have the right to:
To exercise any of these rights, please contact us.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While we take reasonable precautions, no online transmission or storage system can be guaranteed as completely secure.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.
